What happens, if I change the customer numbers in e-conomic?

Case:

A customer has changed the customer numbers in e-conomic and know experiences errors in the integration with TimeLog. If you have changed customer numbers in e-conomic recently, you can learn how to re-establish the connection to TimeLog again below.

Solution:

When you see the error in transfer of the invoice to e-conomic, it is due to the change of customer number. The integration to e-conomic depends on data in TimeLog and e-conomic being identical, and you will therefore experience errors, if changes are made to the customer numbers. To make the transfer of invoices work again, you need to re-link the customers from the System administration under Integrations and API:

Here you click to edit the e-conomic integration:

Then you click Link customers:

It is now possible to link data between TimeLog and e-conomic. If you have made changes to the customer information in TimeLog, which needs to be integrated into e-conomic, you need to select Link and use data from TimeLog and then click OK. If you would like to integrate the newest information from e-conomic to TimeLog, you need to select Link and use data from e-conomic and then click OK.

Afterwards, you should be able to transfer invoices to e-conomic again.