A customer experiences challenges in finding all the hours for invoicing for time and material contracts when creating a new invoice. If you experience the same challenge, please follow the guide below.
If the hours are created as non-billable on time and material contracts, they will not be shown when invoicing. Therefore, you need to change the hours to billable. You do this by navigating to Invoices and clicking Debtor list – Invoices:
Then you find the project in question and click Show.
When the project is shown, you may click the field under Items.
Mark Show non-billable. Then you select and mark the projects.
It is now possible for you to change from non-billable to billable. Remember to check the settings on the task in the project plan at the same time and make corrections there, if needed.
You should now be able to see the billable hours and invoice them.