A customer wants to know why an employee is missing from the task allocation list. If you experience the same, please read the below guide.
If the employee has already been allocated to the task, (s)he will not appear in the list. Instead, correct the existing allocation.
Alternatively, the employee may have been inactive for a while and is now active again.
When an employee is deactivated in the system, the status is automatically changed to inactive in every project resource group. However, reactivating the user profile does not trigger an update of the employee status.
If you want to reactivate an employee for individual projects, go to the project and enter the Resource group tab on the project.
Here you must:
1. Mark Inactive resources
2. Delete the checkmarks on the employees that should NOT be reactivated
3. Click Select action at the top, select Reactivate and click OK
4. Click Save below the list of employees to make sure the system is updated with the changes